Ai Is Killing Indias Outsourcing Industry

TCS CEO: AI Will Kill India's Outsourcing Industry

Sub Headline

Tata Consultancy Services (TCS), India's top IT services company, has warned that artificial intelligence (AI) could kill the country's outsourcing industry within a year.

Key Points

• TCS CEO Rajesh Gopinathan told the Financial Times that AI will lead to a "massive disruption" in the outsourcing sector.
• He said that AI will automate many of the tasks that are currently outsourced to India, such as call center operations and data entry.
• Gopinathan's warning comes as a number of other experts have predicted that AI will have a major impact on the outsourcing industry.
• A recent report by Capital Economics found that AI could lead to the loss of 250,000 jobs in the Indian outsourcing sector by 2025.
• The Indian government is aware of the threat posed by AI to the outsourcing industry and is taking steps to prepare for the future.

The outsourcing industry is a major source of employment in India, with an estimated 4 million people working in the sector.